Refund policy

Refund Policy

 

Thanks for purchasing our products at Directhoses Limited. 

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.  Please contact sales@directhoses.com confirming the purchase order reference.

Returns are accepted in line with our warranty conditions. Should you wish to return a faulty item, please contact sales@directhoses.com - photos and/or videos of the item may be requested to assist in the return process.

When returning the product, please use the original packaging (cardboard box, polystyrene shapes). This is a must for our Pressure Washer range to ensure no damage occurs in transit back to us. Our Grey series of Pressure Washers must have the travel cap replaced or oil drained before shipping - any further damage caused to the pressure washer upon receipt as a result of poor packing could incur additional charges.  

Please be aware if you are receiving a refund you will only be refunded the item cost not the postage cost due to us having to pay the shipping cost.

If the item is ordered incorrectly, please be aware you would need to cover the return postage cost.  

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, then our team will contact you by email, or if you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Once the item leaves our warehouse, we take no responsibility if the item goes missing with any of our couriers, we can set up a claim form for the missing parcel - just to make you aware if the courier states the parcel was delivered correctly, there will be nothing further we can do our end & you would need to contact the courier yourself. 

If anything is unclear or you have more questions, feel free to contact our customer support team.